15% Promo Code
Clothes
This is your promotional code for your
first purchase, apply it to your basket.
List Your Item
Contact @mychicchain_bot on Telegram and follow the instructions to publish your item for rent or sale.
Welcome To Clothes
Rental Service
What categories are
included in our website?
How The
Platform Works?
Publish and Confirm
Once your information is confirmed, the item will be published on the website.
Rental Process
When your item is requested for rental, the manager will arrange for a courier. Ensure the item is clean before handing it over. After the rental period, the courier will return the item to you.
Sale Process
If your item is purchased, you will be contacted to arrange delivery.
Receive Payment
The rental fee or sale price will be credited to your account within 3 business days.
List Your Item
Contact @mychicchain_bot on Telegram and follow the instructions to publish your item for rent or sale.
Sale Process
If your item is purchased, you will be contacted to arrange delivery.
Publish and Confirm
Once your information is confirmed, the item will be published on the website.
Receive Payment
The rental fee or sale price will be credited to your account within 3 business days.
Rental Process
When your item is requested for rental, the manager will arrange for a courier. Ensure the item is clean before handing it over. After the rental period, the courier will return the item to you.
Any Questions?
Contact Our Manager!
Any Questions?
Contact Our Manager!
Why Choose ChicChain?
Why Choose
ChicChain?
You Got An Excuse?
You Got An Excuse?
Use Our Picks!
Use Our Picks!
For Any Ocassions
FAQ
How do I list an item?
To list an item, message us on Telegram at @mychicchain_bot and follow the instructions provided by the assistant. Shortly after, our manager will reach out to you to clarify details and agree on a price. The item will then be posted on the website and the Telegram channel @mychicchain.
To reach out in English, message the manager on Telegram @chicchain.
Have more questions? Contact us
What type of items can I list?
You can upload any designer item that meets the following criteria:
- Retail price of the item is above €100
- The item is not a mass-market item
- The item is in excellent condition (any flaws should be mentioned in the description)
- The item is not a one-of-a-kind item
ChicChain reserves the right to edit or remove listings that do not meet these criteria. We may also request proof of authenticity for items over €2000.
Have more questions? Contact us.
How do I prove the condition of an item before and after lending?
As the lender, please take a photo of the item within 24 hours before sending it out to document its condition.
If you find any damage when you receive the item back, take photos within 24 hours and share them with ChicChain via Telegram @chicchain.
Taking a photo on your phone automatically dates stamps it, providing peace of mind if there are any questions about the condition of your rental.
Have more questions? Contact us.
Who is responsible for dry cleaning?
It is the Lender’s responsibility to have each item dry cleaned before sending it out for another rental. This lets the Lender manage the process, determine the cost, and choose their preferred dry cleaner.
All items should reach the renter in the condition you specified. If there are any marks or stains, inform the renter immediately. The renter is responsible for returning the item in the same condition.
If the renter receives the item in poor condition, they must notify you with photos and return the item within 24 hours to be eligible for a refund.
Have more questions? Contact us.
When will I get paid?
Your payout will be released 2 days after the rental period or purchase is completed. You should receive the funds within 5 working days from that time, depending on your bank. All transactions are securely processed through our payment partner, Stripe.
Stripe FAQS: https://support.stripe.com
Have more questions? Contact us.
What if the item does not fit?
Our policy lets you request a partial refund if the item does not fit. You will get a full refund, minus the dry cleaning and shipping fees. The dry cleaning fee will be credited to your account and can be used for a future rental at any time.
Have more questions? Contact us.
What if I damage or lose my rental?
As a renter, you are expected to handle rented items with the same care as your own.
We understand that accidents can occur, so we’ve created Damage Protection Insurance to cover minor damages and give you peace of mind while renting.
If anything happens to your rental, it’s crucial to inform the manager immediately. Prompt communication will help us resolve the issue quickly.
If you did not choose to pay for Damage Protection and the item is damaged beyond repair, lost, stolen, or if the repair costs exceed €50, ChicChain reserves the right to charge you the full estimated replacement value of the item.
Have more questions? Contact us.
What happens if my item is damaged during a rental?
Notify the manager about any damage as soon as you open the package. Always open your returns immediately upon arrival. Take photos and include them in your message. All damage must be reported within 3 days of receiving your rental back.
If the damage is minor and the renter has Damage Protection, we will cover up to €50. Be sure to keep receipts to send us once the repairs are complete! If Damage Protection was not purchased, the renter is responsible for any charges.
If the damage is serious, the lender needs to assess the extent of the damage. We will then contact the renter to request compensation. If the renter refuses, the case may be taken to court.
While we strive to provide support and guidance in resolving disputes between renters and lenders, please note that as a marketplace, ChicChain cannot assume financial responsibility for any loss or damage. However, we will do our best to assist you throughout the process.
Please remember that minor wear and tear is sometimes expected when lending items.
Have more questions? Contact us.
Why do I need to complete ID verification?
We are dedicated to keeping ChicChain a safe place for renting and lending your wardrobe. To ensure security, all members who want to rent any item have to complete our ID verification.
We use Stripe to check your identity:
- The process takes about 2 minutes;
- You’ll need to provide your driver’s license or passport;
- If Stripe can’t verify you, we may ask for extra info like a utility bill or proof of the address via email;
- For non-Cypriots, we will ask for proof of the address/residency via email.
Please note: We don’t store your ID documents. They’re securely handled by a third party and won’t be shared. All data is encrypted.
Have more questions? Contact us.
YOU HAVE A QUESTION?
Ask it to our manager in telegram
and we will help you!
*if you need support in Russian language,
you can also write to us